One of our users recently replaced the toner cartridge in her Ricoh Aficio SPN, it printed afterward, but then yesterday it stopped working, It has four lights lit up solid, a red one for Alert, a blue one for Ready, a red one for Replace Ink cartridge, and another red for Load Paper Tray. I have tried powering it off, waiting a minute, then powering it back on, pressing each button while powering it back on, and holding both buttons while powering it back on.
Also, I've tried taking the ink cartridge out and shaking it, then putting it back in, I've checked all the doors on it and they are closed, I have also searched Google for it and can't find anything.
Every time I power it off, then turn it back on, the lights blink off, it seems to be readying itself, then the lights come back on and it won't work. Sounds like you have a HW failure - You said she just replaced a toner cartridge - Try replacing it again with a different one or the old one that worked even though it's empty - Sometimes if you are using refurbed cartridges you can have this kind of failure.
I have a Ricoh n and if the paper tray has an assigned paper size to it but someone prints a document with a paper size that doesn't match we get the error you are describing. You can either delete the document that is in the printer by resetting the job or use the bypass try to enter the correct paper size. After thinking more about it The fact that all those lights are lit up at the same time probably rules out the incorrect paper size.
Okay, so I tried taking the new cartridge out, turning the power off, then turning it back on without the cartridge, the lights did the same thing, so I'm thinking this issue doesn't have anything to do with the cartridge? As for the hard restart, this printer doesn't have any of those buttons, just the two I posted above, also it doesn't have any sort of display screen, just the four lights.
Only thing else I can think of would be to check the paper path carefully, make sure there are no shreds of paper hiding anywhere. Well, Even though I tried taking the cartridge out, I decided to test a new cartridge anyway, and the same thing happened, all lights solid.
So, I'm positive now, it has nothing to do with the cartridge, it's gotta be some kinda issue with the printer itself. Jordan's Tech Shop is an IT service provider. I know this is old, but for future reference if anyone needs to know. The printer will start blinking alert, turn off printer to reboot and when it comes back up, all should be reset. To continue this discussion, please ask a new question.
Get answers from your peers along with millions of IT pros who visit Spiceworks. Is there anyone on here that has an idea? Best Answer. Also there is a hard reset that you might try: Press. Which of the following retains the information it's storing when the system power is turned off? Thai Pepper. Bigfoot Jun 1, at UTC. Bermanistan Jun 1, at UTC.To change the System Settings, press [System Settings].
To change the Facsimile Features, press [Facsimile Features]. To change the Printer Features, press [Printer Features]. To change the Scanner Features, press [Scanner Features]. To check the telephone number to contact for repairs, or to order consumables, press [Inquiry]. Change settings by following instructions on the display, and then press [OK].
For details about specifying other settings such as adjusting color registration, adjusting gradation, changing the language, checking inquiry and counter, see "Other User Tools".
If Administrator Authentication Management is specified, contact your administrator. Select the menu. To check the counter, press [Counter].
Select the user tool you want to change. For details about specifying System Settings, see "System Settings". For details about specifying Facsimile Features, see "Facsimile Features". For details about specifying Printer Features, see "Printer Features". For details about specifying Scanner Features, see "Scanner Features".
Erase all memory
Top Previous Next. Copyright C Manuals Contents Previous Next.Your printer is awesome Other printer models make you work a bit harder. Either way, treat your newly reborn printer to fresh, brand name ink and toner from Toner Buzz!
According to HP. To restore your HP printer to factory-default settings, follow these steps. Press the Select button once more to change the printer's settings to the original factory values. While still holding down the buttons, power the printer back on.
Release the buttons when Restoring Factory Defaults appears on the display. After resetting, you may need to perform the setup process again. Back up address books stored in the Ricoh copier settings. Resetting to factory defaults will erase all stored data.
The copier will shut down and begin to re-boot. During this process, the Ricoh is resetting itself to factory default settings. Test to make sure the process worked. Go through the menu options on the screen and see if your old settings have been replaced and your address books have been cleared. If this is the case, your Ricoh copier has been reset to factory defaults. The Raw Package contains original firmware upgrades from Samsung with the patches and firmware downloads.
Using this package you will need to run the complete steps. The Simple Package contains the patched version of firmware so you only need to run the final step.
Run the firmware downloader. To exit the downloader, press any key turn off your printer for about 10 seconds and turn it back on. Remove the power cord from the back of the printer and leave the printer unplugged for at least five to 10 minutes.
Reboot the MFP — This restarts the machine. When you tap the [Execute] key, the Restart screen appears. When you tap the [Execute] key again, the machine will restart. When you tap the [Execute] key, the Power Save Mode screen appears.
Choose which function that you want to reset. Did resetting your printer to the factory default settings solve your problems? Let us know in the comments below!You can erase all the data on the hard disk by writing over it. This is useful if you relocate or dispose of your machine. If you select "Erase All Mem. If the main power switch is turned to [Off] before Auto Erase Memory is completed, overwriting will be stopped and data will be left on the hard disk.
Should the main power switch be turned to [Off] before Auto Erase Memory is completed, overwriting will continue once the main power switch is turned back to [On].
Press the [ ] or [ ] key to display [Maintenance]and then press the [ Enter] key. Press the [ ] or [ ] key to display [Erase All Mem. Press the [ ] or [ ] key to display [Erase Method], and then press the [ Enter] key. Press the [ ] or [ ] key to display [Random]and then press the [ Enter] key. Press the [ ] or [ ] key to enter the number of times that you want to overwrite, and then press the [ Enter] key.
Press the [ ] or [ ] key to display [NSA]and then press the [ Enter] key.
How to reset a Ricoh C2500 Machine (printer) to factory defaults
Press the [ ] or [ ] key to display [DoD]and then press the [ Enter] key. When overwriting is completed, press [ Enter], and then turn off the power. Before erasing the hard disk, you can back up user codes and counters for each user code data using SmartDeviceMonitor for Admin. If an error occurs before overwriting is completed, turn off the main power.
Turn it on again, and then repeat from step 2. When erasing the entire contents of memory, the erasure can only be paused.
No other operations can be performed on this machine. The machine takes about one hour and a half to overwrite the hard disk three times with random numbers. Erase all memory This can be specified by the administrator. Do not stop the overwrite mid-process. Doing so will damage the hard disk. Disconnect communication cables connected to the printer. Press the [Menu] key. Select the method of erasing the data.Page of Go. Page 36 - Guide to Functions of the Machine's Exte Page 37 - Guide to the Names and Functions of the Page - Disposing of Used Toner Page - Quick Links.
See also: Service Manual. User Guide. For information not in this manual, refer to. Read this manual carefully before you use this machine and keep. For safe and correct use, be sure to. Table of Contents. Fax option type operating instructions pages. Read this manual carefully before you use this machine and keep it handy for future reference. Document Server Storing Data Appendix Trademarks Page 8: How To Read The Manuals How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.
Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-specific Information Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below.Ricoh guards their intellectual property very closely.
You will likely need to contact Ricoh or a Ricoh dealer and be prepared to pay for it. You will need to know the current Admin password. With that information browse to the IP address of the printer and log in.
Once logged in you should be able to navigate the menus to locate the Admin password and then be able to change it from there. What I mean for the password is to not list anything in the password field and just leave it blank. If this doesn't work let me know and we can move to something else.
OK, try logging in with supervisor and no password.
If you can get into here you are able to reset the Admin password but normally not able to change any other settings. Physical security and obscurity For future reference, the technician's service mode SP can reset the admin password. Google search service mode SP and your model number, you will very easily find the code to get into service mode. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks.
We found 3 helpful replies in similar discussions:. Fast Answers! NBS Chris Feb 15, Have you tried using supervisor and blank for the password? Was this helpful? The Repairatrooper Apr 11, See all 3 answers. Which of the following retains the information it's storing when the system power is turned off? MrG3 This person is a verified professional. Verify your account to enable IT peers to see that you are a professional.
Call your vendor and they should be able to help you with that. That's the problem someone changed it and we do not know what it is or who did it. It only asks for the password NO Users ID and we have tried several different ones sysadmin password Admin administrator Nothing seems to work.
We figured it out!! Justin This person is a verified professional. This topic has been locked by an administrator and is no longer open for commenting.
Read these nextThe lease is up on our Ricoh MP C Before we turn it in I want to wipe all of our user settings off of it - address book, network settings, etc. I was hoping to find a "Cold Reset" like HP printers have instead of deleting every entry, one at a time. Logging in as the admin doesn't seem to show such a menu, and the on-line manual or Google searches have come up empty, too.
I can reset the printer, but that doesn't erase any of the user settings. I'm looking for a cold reset, restore to factory defaults, clear all, whatever term Ricoh uses. Thanks in advance.
What you really want is to contact your leasing company and have them come out and REMOVE the hard drive from the unit so you can take a hammer to it. I know Canon gave us crap about this 4 years ago, but now it is a standard service they offer.
Resetting Print Volume Use Counters
Go figure. In some cases you may need to click " " after choosing the SP mode then clear the number then the " " key again to make the number stay. Problem is on the new Ricoh machines if the Supervisor password is changed there is no setting in the machine to reset it. There is no SP mode to reset this password.
To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Best Answer. We found 4 helpful replies in similar discussions:. Fast Answers! Bill Jan 09, What are you trying to change? Was this helpful? Bill Dec 27, See all 4 answers. Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need.
This topic has been locked by an administrator and is no longer open for commenting. Read these next